A. To become a Rainbow customer you need to have your own business and open a trade account. There is a first order minimum value requirement of £250 for UK orders and £1,500 for export customers.

A. To open a trade account please complete the application form. Once we have confirmed your details we will contact you to discuss further. Unfortunately we cannot supply to customers who do not have a trade account.

A. Rainbow Cosmetics only supply to trade accounts. There is a minimum order value of £250 for the first order from UK based customers with a subsequent minimum order value of £150. All Export orders are subject to a minimum order value of £1500.

A. The website is designed to be intuitive to make the order process as easy as possible. By using the live ‘price list’ and ‘new & back in stock’ lists you can build your order by clicking the “add to basket” button and the quantity you require for each item.

New search and filter functions have been designed to speed up the order process. If you know the product code or name you want, type it in as directed and click search. If the product is not in stock it will give you the nearest alternative options. The filter function enables you to narrow your search by category and brand.

Once complete click the ‘checkout’ button to receive a summary of your order. You can still amend or delete products from the checkout page or return to the product pages to add to your order. To start the order processing click on the ‘submit’ button; an order acknowledgement will be sent to your email address.

If you do not have a credit account you will be directed to the secure ProTX payment facility.

A. When you apply for a Rainbow trade account you will be informed on acceptance if you qualify for credit terms. Customers with credit terms will be invoiced for their order on receipt of goods. Customers without credit terms set up will be required to pay online using ProTX at the point of placing your order.

A. SagePay is the new name for ProTX, which is a payment gateway that allows the fast, flexible and secure payment of your order. It is easy to use but requires an initial set-up to activate.

When you submit your order, if you do not have credit terms in place a screen will come up and you will be asked for your card details and Mastercode SecureCode password if your card supports this security feature. If you do not have Mastercode SecureCode password you may be asked to set one up. Once you have verified your card details you will be asked to create a password. Failure to enter the correct password at this stage will cancel your order.

A. On completion of your order you will receive an email acknowledging and confirming the successful submission of your order.

A. We cannot guarantee items will always be in stock. Please check the back-in-stock forms for arrival of your requested items. If an order is placed for an item that cannot be fully fulfilled we will immediately credit your account with the shortage and contact you to agree how to reimburse the difference between what you paid and the actual cost.

A. If you wish to change your login details contact Customer Team who will be happy to help.

A. If you’ve forgotten your login or password details contact Customer Team who will be happy to help.

A. To remove yourself from our mailing list please fill out the form here.

A. If received before 1pm (GMT) orders are dispatched the same working day, when the order value is below £1,500. For larger orders it may take longer but if you require urgent delivery please contact our Customer Team and we will do our best to help you. Please note that at busy periods (from September-December) orders may take slightly longer to deliver.

A. If you have any delivery restrictions or days when you cannot take delivery, please contact our Customer Team who will arrange for specific delivery times to be booked in. Please note if your delivery requirements fall outside of normal hours 8.30am-5pm Monday to Friday, additional charges may be incurred.

A. Rainbow offers free delivery on orders over £250 on branded fragrance and £400 on Rainbow own brand products to the UK mainland (excluding the Scottish Highlands and Islands, Northern Island and ROI). For UK orders under £250 on branded fragrance and £400 on Rainbow own brand products, a member of the sales team will contact you with any additional charges that may apply after you submit the order.  Carriage charges to Scottish Highlands, UK Islands, Northern Ireland and ROI will differ and will be advised by the sales team.

Fragrance, nail polish and a number of other products sold by Rainbow cosmetics are classed as hazardous by the UN and it is a legal requirement to have a dangerous goods note for the transit of these products over seas.

If your order contains any products classed as dangerous then a dangerous good note will be required for transit across water.  We will prepare these on your behalf free of charge.

Rainbow Cosmetics transports all hazardous freight in line with the regulations as set out in the International Carriage of Dangerous Goods by Road (ADR agreement) and the International Maritime Dangerous Goods code (IMDG Code). For more detailed information on ADR and IMDG, please visit the Health and Safety Executive website at: www.hse.gov.uk/cdg/manual/regenvirnment.htm#IMDG

*A “hazardous product" is any solid, liquid, or gas that can harm people, other living organisms, property, or the environment. These dangerous or hazardous goods are classified by the UN.

 A certificate of shipment is a document relating to export orders and is required by Customs and Excise to track the journey of goods into and out of the country. We require a copy of the shipment of goods as confirmation your order has left the country. On receipt of the certificate we will credit the VAT back to your account. A template of the certificate of Shipment can be found at this link: http://www.hmrc.gov.uk/forms/c1222.pdf

A. We make every effort to ensure that the products you receive are in excellent condition. However, if you receive a product that is damaged please contact the Customer Team by phone upon receipt of the order. We do not accept orders on a sale or return basis.

A. The company details can be found here.

A. This refers to the price the manufacturer recommends goods are sold at in the UK market. These are provided for guidance only they are not reviewed on a regular basis.

A. Rainbow doesn’t supply testers free of charge.

A. New stock arrives daily but Rainbow does not operate a back order system. Orders placed for items out of stock will be delivered short and classified as complete. If you wish to receive a weekly email of new arrivals please inform our Sales Team and this will be arranged.

A. As a leading and reputable wholesaler we will never compromise our reputation by supplying imitations or counterfeit products. Our experienced buyers ensure that the products purchased are genuine authentic and pass our quality control procedures.